Due to local regulations, some phone numbers require a verified identity document confirming the address of residence, to prove that the residence corresponds with your phone number location. If you require a non US number, you must provide specific documentation.
Note: Zendesk Talk and Zendesk Voice are different Zendesk products. However, the documentation requirements are the same for both.
This article covers the following topics:
Verifying your identity
Identifying a business
If the end user is a business, they must:
- Check the type of documentation required for the country of the number you want to have provisioned.
- Provide a company identification document, for example, excerpts from the trade register, or a company's founding documents. This document must contain the company's registration address. In addition, the company must provide the company name and VAT code.