Welcome to Zendesk collaboration. Zendesk gives your agents the tools they need to collaborate with other agents and teams without leaving Zendesk Support.
Read the collaboration overview
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Read about Supports' collaboration features and how they work together to help your administrators, agents, and end users to communicate with each other and solve tickets.Learn more |
Get started with side conversations
Side Conversations to communicate with anyone inside or outside your company without needing to give them access to Support. We've got all the information you need to help you enable side conversations and start to use them.Learn more |
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Get started with light agents
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Light agents have limited permissions but can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments. Click to learn more about the light agent permissions you can set and how to get up and running. |
Need more help?
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Read the docs |
Solve problems |
Join the community |
If all else fails, contact us. We're here to help.