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6 Comments

  • Jay McCormack

    I wanted to try this query but when I choose to create a new query and then the Guide dataset type I can only create a new query for "Answer Bot". If I select "Knowledge Capture" I do not get the option to choose a dataset.

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Jay McCormack,

    You might need to enable the app in the sidebar location since this is not going to be enabled by default. Once done, you should be able to create your desired query. Let us know if this solves your issue, and please reach out if you require further troubleshooting. 

    Best regards. 

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  • Jay McCormack

    Hi Devan,

    I'm not sure what you mean by enabling the app in the sidebar location. 

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  • Melissa Norton

    Hey Jay McCormack -

    Is the Knowledge Capture app enabled in your instance? I think Devan wanted to make sure you are utilizing the app first. You can check under Admin -> Manage:

    and

    And then enable the app here:

    Hope that helps!

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  • Nicole S.
    Zendesk Community Team

    Confirming that is what Devan was asking. Thanks for jumping in, Melissa!

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Jay McCormack,

    Yes, Melissa Norton is correct that I meant you needed to be utilizing the app first. :D

    Sorry if I was unclear, this article should explain how to install the Knowlege Capture App

    Best regards. 

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