Managing premium sandboxes

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2 Comments

  • Rob Tihanyi

    When a sandbox is created, is the information on what is copied across (along with the new IDs created for all objects copied) retained anywhere?

    For example, if I have three Brands in my production environment, the process of creating a Sandbox will copy all three Brands but give them unique subdomains. Is this relationship stored anywhere for reference? As in "myprodbrand.zendesk.com" => "myprodbrand1234.zendesk.com"

    And this would apply to any info copied but transformed to keep it unique, as per the considerations above.

    It certainly would be extremely useful if it was! It would also mean that there would be a way for any existing sandbox integrations to be kept up to date - the records of the relationships would allow devs to build integrations that can be maintained even if the Sandbox is deleted and re-created (which is inevitable!).

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  • Sabra
    Zendesk Customer Advocate

    Hey Rob Tihanyi! At this time, we don't have a clone (sandbox creation) report like that. However, we do have this recorded as a feature request.

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