How do I change the shape and size of the Zendesk widget?

Question

How do I change the shape and size of the Web Widget or Chat widget when it appears on my website? 

Answer

Tip: Determine if you have the Chat Widget or the Web Widget by referencing this article: Which widget do I have with my Zendesk account?

Select from the two options below based on which widget you have:    

Web Widget or current Chat widget   Legacy Chat widget  

If you have the Web Widget or current Chat widget

At this time it is not possible to customize the shape or size of the Web Widget.

If you are looking to customize the widget for mobile users, see this article: Customizing the chat widget for mobile devices.

If you have the Legacy Chat widget

You can change the size between small, medium and large from the Chat dashboard. See Customizing the Chat Window for instructions. 

If you would like more custom size options, you can use the custom code shown in this article: Zendesk chat Javascript API.

One way to change the shape of the chat icon is to turn on or off the chat badge. See more on that in this article: Customizing the Chat Badge section (Chat standalone users). Beyond this, the shape of the widget is not customizable.