Explore recipe: Viewing Stella Connect Star Ratings as positive and negative CSAT scores

Return to top
Have more questions? Submit a request

6 Comments

  • Nicholas Estrada

    Hi Rob, 

    How do I add the calculated Metrics Stella Connect: Star rating to the Calculated Metrics list?

    I assume I have to create the formula but I don't know what that should be. Can you help?

    3
  • Rob Stack
    Zendesk Documentation Team

    Hi Nicholas Estrada, thanks for pointing this out. The Stella Connect: Star rating is in fact a custom field, not a calculated metric. The best way to find it is to do a search in the add metric menu. I've updated the article to reflect this. Thanks again!

    0
  • Nicholas Estrada

    Thanks Rob, 

    Also, I believe the Stella Rating (Neg or Pos)  formula needs to be updated. I added the formula

    IF (VALUE(Stella Connect Star Rating)<4) THEN "Negative" ELSE "Positive" ENDIF

    But I was receiving an error that "Stella Connect Star Rating" was an unfound metric. When I added a colon, ( : ) between Stella Connect and Star Rating the formula worked. Here is my formula: 

    IF (VALUE(Stella Connect: Star Rating)<4) THEN "Negative" ELSE "Positive" ENDIF
    1
  • Rob Stack
    Zendesk Documentation Team

    Hi Nicholas Estrada, thanks a bunch for spotting that. You're correct, and I've fixed that formula. We really appreciate your help. Thanks!

    0
  • Danielle Anne Zulueta

    Hi Rob,

    Is there a way to add the count of negatives and positives on top of the percentages? When I add the count of Stella Rating (Neg or Pos) it changes the percentages to count. Is there to view both?

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Danielle Anne Zulueta, someone will correct me if I'm not correct, but I don't think you can do that in a single query. What you could do is create a second query using a count. You can then add both queries to a single dashboard to display them together. I'm not sure this would completely suit your needs, but I hope it helps. Thanks!

    0

Please sign in to leave a comment.

Powered by Zendesk