How do I reactivate my suspended, expired, or canceled account?

Question

My account was suspended, how can I reactivate it?

Answer 

Your Zendesk account can be suspended due to a lack of payment. To see the timeline and process read this article: Preventing account suspension.

If your payment failed, the account owner has to sign in and update the payment method on file. For more information, see the article: Managing payments. Once updated, our payment gateway automatically attempts to recharge your account in the next batch. Upon successful payment, Zendesk sends a confirmation email to all listed billing contacts.

Note: If the account is canceled, you won't be able to sign in. The Account owner must contact Zendesk Customer Support for further help.