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How do I reactivate my suspended, expired, or canceled account?

Dana Singh Marcinkevica
  • Edited
Zendesk Customer Care

Question

My account was suspended, how can I reactivate it?

Answer 

Your Zendesk account can be suspended due to a lack of payment. To see the timeline and process read this article: Preventing account suspension.

If your payment failed, the account owner has to sign in and update the payment method on file. For more information, see the article: Managing payments. Once updated, our payment gateway automatically attempts to recharge your account in the next batch. Upon successful payment, Zendesk sends a confirmation email to all listed billing contacts.

Note: If the account is canceled, you won't be able to sign in. The account owner must contact Zendesk Customer Support for further help.
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6 Comments

  • Dawn Griffith

    I do not have access to my account therefore I cannot update my card. I have tried to contact Customer Support and no luck. I will like to reactivate my account ASAP.

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Dawn – Thanks for your patience! Our finance team will be following up with you soon.

    0
  • Call-tracking.by

    Dave Dyson

    Could you help me with the following. 

    We cancelled our subscription previously we had made the import of all our knowledge base articles according to your export guides.

    Today have found out that all the pictures are saved not as pictures but as links to your platform.

    Is it possible to get from you an archive file of all our articles with pictures?

    How could we settle this issue?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Call-tracking,
     
    It looks like you chatted in with our Customer Care team and we were able to get your account reactivated temporarily so your team could go through and export the necessary data.
     
    Let us know if you have any other questions in the meantime :) 
     
    Cheers!
    2
  • Alex

    Hi, Support Team

     

    Hope you are well.

    Could you help me please? I have a same issue with @Dawn Griffith.

    "I do not have access to my account therefore I cannot update my card. I have tried to contact Customer Support and no luck. I will like to reactivate my account ASAP."

    Please help me, it is very urgent for our team. Our customer are getting angry with it.

     

    Best Regards.

    1
  • Brett Bowser
    Zendesk Community Manager
    Hey Alex,

    It looks like you got a chat open with our Finance team regarding this issue. They'll be able to assist with getting you access to your account so you can update your payment information.
     
    Let us know if you have any other questions in the meantime!
    0

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