Installing and using the Agent Notification App

Return to top

9 Comments

  • Katarina Swank

    Is there a "select all groups" option? We have ALOT of groups and we noticed if we need to send out communication to all the groups, we have to select each one individually. It would be nice to be able to "select all" if needed.

    0
  • Dave Dyson
    Hi Katrina, and welcome to the community!
     
    If you leave the Group blank, the message will be sent to all logged-in agents. Hope that helps!
    0
  • Katarina Swank

    Thank you so much! This definitely helps! 

    0
  • Ashley Moore

    Is there a reason the pin feature was removed?

    Is the app button not able to change colour when there is a new unread message? Agents can easily miss notifications I think this would be a great feature.

    Also the ability for only certain roles to push a new message.

    There is also a bug where if the message is long you are not able to scroll down and see the full message. Tested in Chrome and Firefox.

    1
  • Sabra
    Zendesk Customer Care

    Hey Ash! The pin feature was removed due to a bug with the feature. While the app doesn't currently have the ability to change color or for only certain roles to push a message, that would be excellent feedback to post here: Feedback - Platform: Apps & Integrations.
    As for the scrolling ability, I was able to reproduce the behavior you are seeing internally and I've reported this to our developers for further investigation. 

    1
  • Rudolph Beaton
    Zendesk Luminary

    Sabra - If the pin feature is not going to be re-added, can y'all update the article and remove the section on that feature?

    Ideally, it would be re-added to the app!

    0
  • Jupete Manitas
    Zendesk Customer Care
    Hi Rudolph, thank you for writing in! 
     
    We have reported with our documentation to remove/update the article as needed. Thank you for raising this out!
    0
  • Mohamed Hanafy

    Is there a way to notify one agent? the use case i'm trying to apply is to automate some notifications to certain agents instead of group.

    0
  • Ivan Miquiabas
    Zendesk Customer Care
    Hi Mohaed, 
     
    Thanks for reaching out to our Community Forum! 
     
    There isn't a native way to do it per specific agent, but as a workaround you can just create multiple groups and assign 1 agent each, they mmaybe considered a group but technically they willl be notified as a single agent. 
     
     
    Hope that helps! 
    0

Please sign in to leave a comment.

Powered by Zendesk