Setting up SAML single sign-on with Okta

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  • Jiri Kanicky

    Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?

  • Hannah Lucid

    Hello Eric Shen, this information is super helpful! I am curious on whether or not there are any issues with this connection where users have created zendesk ticket using their email but have not signed up within zendesk. 

  • Patrick Monahan

    We created an on and off-boarding process by which you can Approve, Add, and Authenticate a user from a Zendesk ticket to Okta. An agent receives the ticket and can approve or deny the request. The new user is then created in Okta and provision an App, like email or a scim-based cloud app, in seconds.

  • Ferhat Surucu

    What happens to API Integrations once SAML SSO activate and enforced...!? 

  • Noly Maron Unson
    Zendesk Customer Care

    Hi Ferhat,

    If your organization uses single sign-on (SSO) in your user profile, you can't use your Zendesk email address and password to authenticate Zendesk API requests. Instead, you can authenticate requests using an API token or an OAuth access token.

    See Using the API when SSO or two-factor authentication is enabled.

    I hope this helps.

  • Marlon Alcantara

    We have a web application that uses Okta for authentication.  We are trying to display articles in our page by requesting it through the APIs, but articles that have attachments (images) does not display correctly, because  it requires a log-in.

    Will the Okta SSO be able to solve our requirements?

  • Tony
    Zendesk Customer Care
    Hi Marlon,
    did you try to see if the images show if the article is visible to everyone? I think that should work when those are visible and not restricted, and I believe it is intended.
    You can reach out to our support to further investigate it.
  • Marlon Alcantara

    Hi Tony,

    The images are shown when the article is public and for articles that require sign-on, it is displayed when I sign on from another window.  So I was wondering since I am using our apps using Okta authentication, would that carry over to the zendesk articles.


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