Verifying your articles

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8 Comments

  • Casey Birkholz

    It would be very helpful to be able to set a start date along with your chosen intervals. We recently moved to ZD and have over 700 articles - I want to be able to set annual review dates but I want to spread the dates that these reviews are due. The only way I'll be able to do that is to set up rules to verify for our various categories and then keep changing them until they land how I want them to - it will take a year of manually adjusting to get this set up. It could take 5 minutes with a Start Date field. 

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  • Tod Brown

    Hi Casey,

    My name is Tod with Zendesk Customer Advocacy, and I want to apologize for how long it has taken to get back to you on this.

    Regarding the feedback here about the Start Date Field for the rules on reviewing the articles, I am adding this as Product Feedback so our Product Team is aware of the request and suggestion here, as well as the scope of the utility it would provide.

    Let us know if you have any questions.

    Best regards,

    Tod

    Shift: Sunday - Thursday

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  • Francois Spinnael

    Is it not possible to verify only the articles that are open for the public ? 

    I can only select starting from "signed in user", but its everything that is open to public that I want to be sure that is verified....

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  • Ahn Letran
    Zendesk Customer Care

    Hey, Francois!

    Thanks for creating this feedback. I've checked on this input, and confirmed that you can select the articles that Need verification by selecting under Filters: Permissions > Visible to > Everyone, for public-facing articles. Check all the boxes you need verified, then click the Article settings bulk actions menu at the bottom, then select Verification. Lastly, click Verify to confirm that you want to verify the selected articles. More info here: Verifying articles in bulk

    Cheers!

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  • Reagan Helms

    Who is notified when the article is due to be verified, and how are they notified? The article owner? 

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  • Phoebe Morin
    Zendesk Customer Care

    Hi Reagan!

    Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More information can be found here: Setting reminders to review and verify articles

    Cheers!

     

     

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  • Lauren Smith

    Hi Zendesk, when an article is awaiting verification can it still be viewed by users within the Help Centre? Or is it intermittently 'taken off the shelf'? 

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  • Dave Dyson
    Zendesk Community Manager
    Hi Lauren, articles awaiting verification are still viewable by users – they just appear in the "Needs verification" list and reminders can be sent.
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