You can set reminders based on article verification rules to notify you when articles need to be reviewed and verified.
When articles meet the criteria and the time interval based on a rule, they are considered unverified, and remain so until someone verifies the articles.
Verifying an article consists of reviewing it, making any necessary updates, and clicking verify. After you verify an article it will indicate in the article that it has been verified. You can verify articles individually or in bulk.
Verifying individual articles
Articles that need verification are considered unverified until someone verifies the articles. You can verify articles individually or you can verify articles in bulk.
- In Guide, click the Manage articles (
) icon in the sidebar, then click Tasks > Needs verification.
Alternatively, if you received the "It's time to verify your articles" email in your inbox, you can click Verify articles in the email.
The Needs verification article list opens.
- Click the article you want to verify to open it in edit mode.
- Review the article and make any updates you need to make.
- Click the options menu in the article sidebar, then select Verify
article.
The article is verified and indicated as a Verified article in the sidebar.
Verifying articles in bulk
Articles that need verification are considered unverified until someone verifies the articles. You can verify articles in bulk or you can verify articles individually.
- In Guide, click the Manage articles (
) icon in the sidebar, then click Needs verification.
Alternatively, if you received the "It's time to verify your articles" email in your inbox, you can click Verify articles in the email.
The Needs verification article list opens.
- Select one or more articles to update.
You can select a maximum of 30 articles at a time. To select 30 items at once, select the check box beside Title at the top of the list.
- Click the Article settings bulk actions menu at the bottom, then select
Verify.
- Click Verify to confirm that you want to verify the selected articles.
The articles are verified and removed from the Needs verification article list.
15 Comments
It would be very helpful to be able to set a start date along with your chosen intervals. We recently moved to ZD and have over 700 articles - I want to be able to set annual review dates but I want to spread the dates that these reviews are due. The only way I'll be able to do that is to set up rules to verify for our various categories and then keep changing them until they land how I want them to - it will take a year of manually adjusting to get this set up. It could take 5 minutes with a Start Date field.
Hi Casey,
My name is Tod with Zendesk Customer Advocacy, and I want to apologize for how long it has taken to get back to you on this.
Regarding the feedback here about the Start Date Field for the rules on reviewing the articles, I am adding this as Product Feedback so our Product Team is aware of the request and suggestion here, as well as the scope of the utility it would provide.
Let us know if you have any questions.
Best regards,
Tod
Shift: Sunday - Thursday
Is it not possible to verify only the articles that are open for the public ?
I can only select starting from "signed in user", but its everything that is open to public that I want to be sure that is verified....
Hey, Francois!
Thanks for creating this feedback. I've checked on this input, and confirmed that you can select the articles that Need verification by selecting under Filters: Permissions > Visible to > Everyone, for public-facing articles. Check all the boxes you need verified, then click the Article settings bulk actions menu at the bottom, then select Verification. Lastly, click Verify to confirm that you want to verify the selected articles. More info here: Verifying articles in bulk
Cheers!
Who is notified when the article is due to be verified, and how are they notified? The article owner?
Hi Reagan!
Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More information can be found here: Setting reminders to review and verify articles
Cheers!
Hi Zendesk, when an article is awaiting verification can it still be viewed by users within the Help Centre? Or is it intermittently 'taken off the shelf'?
Does Zendesk support private comments, or some other mechanism by which my QA Team can provide feedback to our content authors on articles that require verification or review? Or is it necessary to manage the bulk of the authoring and maintenance in a separate platform?
The Knowledge Capture app may be of help here: Flagging articles with the Knowledge Capture app
Dave Dyson,
That is a good solution for articles that have already been published, but does not support the pre-publish workflow of Draft → QA Ready → QA Feedback → Published (or thereabouts).
Dave,
Looks like Eric surfaced the same concern over a year ago. Seems a spreadsheet (or similar) remains the only viable solution.
Hi,
the "unverified" marker only displays in the editing screen, not in the actual article view. Is there a way (via a code snippet or similar) so I can make users of my knowledgebase aware that content is not currently verified?
We do not have a way to surface this and verification of articles is an internal feature that is not available to end-users. There is no API or Guide Helper that can achieve this even via custom code.
Regards,
Dion
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