Managing your customer lists

Return to top


  • Jiri Kanicky

    This should be standard feature. This is the reason why we are leaving Zendesk. Zendesk does not have standard admin tools. For example it is normal to be asked for a list of agents in Zendesk. Unfortunately, there is no way to get it. JSON format is for programmers. I cannot send a JSON format to my manager.

    Zendesk Product Management does not understand the basics customers need. Zendesk is the worst ticketing system. I don't understand how someone can purchase Zendesk over Jira Service Desk. Jira provides it all in much better package. Thanks god we are leaving Zendesk soon. I would not recommend Zendesk to anyone, because there are better tools for similar price.

  • Martin Cubitt

    I concur - this is a basic expectation and often required for auditing compliance. Using API calls or JSON exports which need to be manipulated would allow manipulation. 

  • Sebastian

    This should be standard. Sad this needs another paid upgrade from zendesk or a third party app.


Please sign in to leave a comment.

Powered by Zendesk