Issue symptoms

I am currently expanding our number of Facebook pages in my Zendesk account but I received this error message: You have exceeded the max number of Facebook Pages allowed with your plan.

You have exceeded the max number of Facebook Pages allowed with your plan type

Resolution steps

If you have the Social Messaging add-on or a customer as of January 31, 2020, you are entitled to link up to 15 Facebook pages to your account.

If you don't have the add-on and your account isn't grandfathered, then you can only add one Facebook page.

Additional resources

For articles about related issues or questions, see:

  • My Facebook integration stopped working 
  • I can't add my Facebook account to Zendesk
  • Do I need to add social messaging to my account before I can use Facebook Messenger?
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