You have exceeded the max number of Facebook Pages allowed with your plan

Issue symptoms

I am currently expanding our number of Facebook pages in my Zendesk account but I received this error message: You have exceeded the max number of Facebook Pages allowed with your plan.

Resolution Steps

If you have the Social Messaging add-on or a customer as of January 31, 2020, you are entitled to link up to 15 Facebook pages to your account.

If you don't have the add-on and your account isn't grandfathered, then you can only add one Facebook page.

Additional resources

For articles about related issues or questions, see:

• My Facebook integration stopped working 
• I can't add my Facebook account to Zendesk
• Do I need to add social messaging to my account before I can use Facebook Messenger?

Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.