Explore recipe: Comparing today's ticket volume to yesterday's

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6 Comments

  • Eric Haley

    Hi, I did this, but when I add it to my dashboard and select the brand filter and the date range, the top number turns to 0 and the bottom percentage is 100%, regardless of which brand or month I choose. What am I doing wrong here?

    0
  • Taylor Bowser
    Zendesk Customer Care

    Hi @...

    Thanks for reaching out! Sorry to hear you're running into issues when adding this query to a dashboard. I'm going to pull your request into a ticket so we can get a bit more information about your dashboard set up. 

    Best, 

    0
  • Shanaaz Banks

    Hi, is there any chance that you can compare against a custom target? E.g. yesterday, our CSAT was 92%, and I want to compare it against our company KPI of 95%.

    1
  • Shanaaz Banks

    Any workarounds or additional information about the above? 

    Hi, is there any chance that you can compare against a custom target? E.g. yesterday, our CSAT was 92%, and I want to compare it against our company KPI of 95%.

    0
  • Eric Gao

    Hi Shanaaz,

    You can compare against a custom target by creating a Fixed Calculated Metric (https://support.zendesk.com/hc/en-us/articles/360022366973-Adding-fixed-calculated-metrics#topic_xdd_441_hy), which would essentially act as a constant and can be used in a comparison with the other metrics.

    Warm Regards,

    Eric G. Gao | Technical Support Architect | Zendesk

    0
  • Felipe Vengoechea

    Hello,

    I am trying to find a way to show the variation (Percentage) on %Reopened Tickets Current Week VS Previous Week. I have not been able to get the results. Any help will be appreciated. Thank you.

    0

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