Installing and using the Attachment Manager app

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  • Chanteena Murphy

    Does the function of adding tags operate on ticket creation or just update?  I am looking for a way to recognize new tickets with attachments before the ticket gets opened by an agent (using the tags that are applied by this attachment manager), but it seems the tags do not get applied until the ticket is opened by an agent and then submitted. 

  • Nicole Saunders
    Zendesk Community Manager

    Hi Chanteena,

    Tags are only applied when a ticket is updated. Can you tell us more about what you're trying to do with new tickets with attachments? i.e. are you wanting to report on them, or set up a view for them, or something else?

  • Chanteena Murphy

    Hi Nicole! 

    We are trying to use a view that shows which tickets come in with attachments.  These are handled as a different priority group compared to other tickets and we would like to be able to see these before having to open each individual ticket. 

    I have the view set up so that the tagged tickets show there, but it still requires a manual sorting/update process before it moves into this view. 

  • Test agent Callcenter

    Hi there!

    Are there any updates planned for this app? Currently we often get the message that certain photos cannot be added to a ticket. Any idea what the reason for this might be?

  • Grzegorz

    Hi Gilles!

    I'm sorry to hear that you're not able to upload certain images. From what I can see, your issue is currently being investigated by our team in an offline ticket. My colleagues will follow up and provide you with an update soon.


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