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  • Yasir Q

    How do i delete community posts & comments in bulk as an Admin?

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Yasir Q

    It seems you can only delete these data via APIs individually:
    - For community posts using DELETE /api/v2/community/posts/{post_id}
    - For post comments using DELETE /api/v2/community/posts/{post_id}/comments/{post_comment_id}
    Please notice: you'll need to make a DELETE request for each post/comment ID you want to remove.

  • Balasubramanian Mahadevan


    I wanted to understand if there is a possibility of archiving community posts without deleting them.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Balasubramanian,
    Right now, there is no archiving option in Zendesk Gather or Community. What we recommend is to create a topic that is visible only to Agents and Managers and then move posts you do not want visible to the general public into that topic to sort of "archive" it.
    While this is not yet available natively within Zendesk, what I can do is share your feedback with the Product Team. The best way for this feature request to get traction is for you to also provide product feedback so that other customers who want the same feature can upvote the post. The feature request and the votes would definitely be helpful so that the Product Managers would consider this in future roadmaps.
    Thank you!

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