Setting up the Zendesk Events Connector for Amazon EventBridge

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  • SwitchBot SwitchBot

    Hi, we did not see the option Events Connector for Amazon Eventbridge in the Integrations tab.

    Are we missing something, thanks.

  • David Hall
    Zendesk Product Manager

    Hi there, thanks for reaching out to us.

    Access to the Events Connector is dependent on your subscription, and I've realised we haven't explained that well here.  Sorry for any confusion that's caused, and we'll get this page updated to make things more clear.

    To answer your question in the meantime, in order to access the Connector you need one of the following:

    • Zendesk Suite Professional, Enterprise, or Enterprise Plus
    • Zendesk Suite Growth + the High Volume API add-on
    • a Zendesk Support Enterprise subscription + the High Volume API add-on
    • a Zendesk Support Enterprise subscription + a legacy Sunshine Professional, Sunshine Enterprise, or Sunshine Custom plan

    If you're interested to learn more about adding High Volume API add-on, the best folks to advise you are our Sales team.

  • Derrick Nagy

    Hello Zendesk,

    I was wondering if there was a way to limit the Event Types being sent to EventBridge. For instance, I know I can limit it to “Support ticket” but would like to be even more selective and have it sent only when the “Custom Field Changed” on the ticket. Please advise.

    Thank you for your help,


  • Carl Joseph
    Zendesk Product Manager

    Hi Derrick,

    Thanks for your question. That's not possible directly within Admin Center. You can however use the rules in EventBridge to filter out or include only the events you are interested in progressing with. This page has some info on example patterns.

    I'm curious what your particular use case is here? 


    Carl Joseph


  • Anthony

    Carl Joseph Are there any plans to make this configurable via admin center, or anything that be done on Zendesks end configure this for a customer? The use case is, some ticket events may contain PHI/PII (for instance, in the ticket description or comment body). If you are a customer who is only interested in a subset of the ticket events, not including those, you are opening yourself to uneeded security risk.


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