How can I troubleshoot ticket submission issues?

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  • Nick S

    We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not identify the app which causes some frustration. Is there a way to update this message to identify the app in question?

  • Rudolph Beaton
    Zendesk Luminary

    We also occasionally receive this message, and having the message include the app in question would be greatly helpful.

  • Dave Dyson
    Hi Nick and Rudolph -
    For the best visibility to our product team, would one of you mind posting your request to our.Feedback - Platform: Apps & Integrations topic, using this template to format your feedback, and then add a link to your post here so other users who come here can find it? Thanks!

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