Question
How do I access the reports in the default dashboard to find out how they are calculated so I can recreate or customize them?
Answer
Zendesk default dashboards are read-only and cannot be edited. To duplicate, recreate, or edit those reports, you can use the cloning feature. To learn more, see this article: Cloning Explore dashboards.
Once you have cloned a dashboard, you can edit the reports to see how they are built, make changes, and more. To learn more, see this article: How do I interact with the data in the default dashboards?
2 Comments
The link to "Can I edit the queries in a default dashboard?" appears to not work, maybe the article was removed, I'm not sure. The URL looks invalid.
Thanks for bringing this to our attention!
I believe this is the article the link should be pointing to: How do I interact with the data in the default dashboards?
I'll inform our documentation team that this article should be updated with the correct link.
Cheers!
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