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Explore recipe: How many tickets has a user submitted?



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Madison Hoffman

Zendesk Digital Resources Team

Edited Jan 08, 2025


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3 comments

Hello, 

I need to generate a Zendesk explore report for the number of open tickets per customer. The problem is that i always have to filter with the ticket created date, solved date, or update date. 
I just need to check daily the number of tickets for a customer (not filtering if they were created, closed or updated). 

One more thing, if 2 tickets were opened on a day and not solved, they should appear on the next day as they were not solved. 

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Hi Mohamed, it looks like this can be done using steps 1-7 above. When I did it, the report didn't require me to add a date created or solved. After completing those steps I added a filter at the top for ticket status, and set it to filter for any tickets in 'pending, on hold, or NULL' status. 

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Hi everyone!

As I said HERE how can I have the requester list with absolutely zero tickets?

COUNT(Tickets) arrives to 1:

We need to cancel the requesters with no tickets.

Thanks.

Maria

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