Can I add hyperlinks to tickets through macros?

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6 Comments

  • Conny Svanberg

    Is there a time plan for making formatting possible through macro created emails with the Agent Workspace?

    1
  • Alexander Mikhailov

    Hi Zendesk, 

    I believe we just switched over to rich content enabled so agents can now add a hyperlink when answering a ticket. But, how do we add a link so that it is already in the macro so that the agents do not have to do it themselves? Is this function no longer available? Please see my screenshot below

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Alexander, and welcome to the community!
     
    All you have to you is enter the link text in the macro, highlight that text, then use keyboard shortcuts or the text toolbar to turn that text into a hyperlink. See Rich text formatting options reference for more info.
     
    Once you've got the hyperlink in the macro, then applying that macro in the ticket will put the link in your ticket comment. 
    1
  • Alexander Mikhailov

    Ok I see now, thanks Dave!! 

    0
  • Dave Dyson
    Zendesk Community Manager
    Glad I could help, Alexander!
    0
  • Jahn Bronilla

    Hey Guys, hope we can have hyperlink feature for Macro in Agent Workspace.

    0

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