Can I add hyperlinks to tickets through macros?

Question

Is it possible to add hyperlinks to a macro in Zendesk Support?

Answer

Yes, you can add hyperlinks to tickets through macros. However, the process to add hyperlinks in macros changes according to the formatting options configuration in your Support account.

If you have rich content enabled, use the Hyperlink icon to add links in the macros. If you have Markdown enabled, use this format to add links in macros: [Link text](http://www.URL.com)

Note: The use of Markdown for URL links is not currently supported within Agent Workspace. This URL formatting will only work in the Classic Support interface..

For more information, see these articles: Formatting text with Markdown and Rich text formatting options reference.