If you work with both Zendesk Sell and Zendesk Chat, you can configure the Sell-Chat integration to access your Chats in Sell, and to see Sell data from your Chat interface. You'll also be able to see Chat history for your contacts, leads, and deals in the Sell Activity Feed, and create new Sell leads from a Chat conversation.
Note: The Zendesk Sell-Zendesk Chat integration does not currently work with Zendesk messaging. Agents can, however, continue to create Leads in Sell from the Support interface.
For more information, see the following articles:
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