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Setting up your Zendesk Sell-Chat integration



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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We're getting chat and sell integrated and there's a major issue with how leads are created from chat and its prohibitive.      We need to be able to set more lead fields than (owner, status, and source)....otherwise the leads just get lost or mess up our database. 

 

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Are there any plans in the future to create an action within the messaging widget to transfer to a Sell agent which might essentially route the conversation to Sell instead of Support? We actively use Messaging for support but also want our sales team to interact with customer in Sell and we aren't sure how to do both.

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Tipene Hughes

Zendesk Developer Advocacy

Hey Jeremy,
 
I’m not aware of any current plans for this to be implemented. I’d suggest creating a feature request in our feedback topics so our product teams have visibility over this. Be sure to include your use case in detail so they have an understanding of the context.
 
Have a great day!
 
Tipene

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