The steps for changing your account owner differ based on which version of Zendesk Chat you’re using. This article is for customers using Zendesk Chat Phase 3 and Zendesk Chat Phase 4.
If you are using Legacy Chat, see (Legacy Chat) Changing your Zendesk Chat account owner.
For help determining which version you have, see Determining your Zendesk Chat account version.
Zendesk Chat Phase 4
If you are a Chat Phase 4 user, account ownership is managed in the Admin Center.
- In Admin Center, click the Account icon () in the sidebar, then select Billing > Contacts.
- In the Account owner tab, use the drop-down to select a new owner. The owner must be a current agent or administrator. The owner must be a current Chat agent or administrator. Also, if you also have a Support account, the new owner must be a current admin on that Support account.
- Click Save.
Zendesk Chat Phase 3
If you set up Chat by creating an account from within Zendesk Support, account ownership is managed in the Support interface. For more information, see the Zendesk Support article Changing the account owner.