Where is the data export option?

Question

I want to export ticket data from my account, but I can't find the option in Support. Where can I find the data export option?

Answer

For complete instructions on how to request a data export, follow the instructions in this article: Exporting data to a JSON, CSV, or XML file.

The Reports tab is only active after the owner of the account contacts our support team and asks to enable exports.

If you are an admin but unable to see this option even after requesting to enable it, have the owner of your account check if there are any restrictions under the Approved email domain field (see the section: Enabling and disabling data export).

Note: If an admin has two email contacts listed on their profile, the system takes into account the domain of the primary email address.

Tip: If you want to export a specific set of data, try creating and exporting a report in Explore.