I want to export ticket data from my account, but I can't find the option in Support. Where can I find the data export option?
For complete instructions on how to request a data export, follow the instructions in this article: Exporting data to a JSON, CSV, or XML file.
The Reports tab is only active after the owner of the account contacts our support team and asks to enable exports.
If you are an admin but unable to see this option even after requesting to enable it, have the owner of your account check if there are any restrictions under the Approved email domain field (see the section: Enabling and disabling data export).