Question
How do I cancel my Zendesk Chat, formerly known as Zopim, subscription?
Answer
This depends on how your Chat account was created and how it is integrated with Support. There are different versions of Chat accounts:
- Zendesk Chat Phase 3, an integrated account for Zendesk Support customers who signed up for Chat from within Support
- Zendesk Chat Phase 4, Chat only or Chat + Support
If you can't determine your Zendesk Chat account version, see Determining your Zendesk Chat account version.
Zendesk Chat Phase 3 and Phase 4
Cancel your Chat Phase 3 or Chat Phase 4 account in Admin Center as described in Cancelling products and accounts.
I don't see these options
Only the account owner can cancel an account. They are the only admin with permission to cancel an account.
If you have a managed account or sales-assisted account, contact your Zendesk account manager to update the subscription and cancel Chat. Some self-service accounts must contact Zendesk Customer Support to cancel.
Warning: Cancellation takes effect at the end of your current billing cycle. At that point, you'll lose access to your account and all your account data will be deleted. This gives you time to migrate data or tie up any other loose ends. All data will be deleted according to the Zendesk Service Data Deletion Policy.