How does Google Translate work with Chat?

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5 Comments

  • William Grote

    This works great BUT what's the point if you can't save the translated chat in the transcript?  Then I have to use google translate all over again to see what was said once a ticket has been made?

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  • William Grote
    • At the end of the chat when a ticket is created, none of the end-user message translations appears in the transcript. Translations are only overlaid by Google Translate for the duration of the chat?????

    Please add the option to have the end-user translations appear in the transcript so the agent can resolve the ticket without having to re-translate everything

     

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  • Ayush Upadhyay
    Zendesk Product Manager

    Hi William,

    Thanks for your feedback. We don't currently support saving translations on past chats and there are no current plans to enable it for Chat.

    You may consider Agent Workspace for Chat where you can use the translate feature to translate closed tickets as well. 

    Regards,
    Ayush

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  • JOSE DIEGO MANUEL

    necesita un traductor

     

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  • Dekbi
    Zendesk Customer Care
    Hi Jose,
     
    Thank you for your feedback.
     
    As of the moment, as our product manager mentioned, there are no current plans on enabling a feature that would save translations on past chats.
     
    You may want to consider the translate feature of the Agent Workspace to translate closed tickets as well. 
     
    Also, I have found an app in the marketplace that you could try to use. You can find the link here. Please note that the application is not owned or created by Zendesk, hence, you might need to consult the app developer for further information about their application.
     
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