Creating management permissions to define agent editing and publishing rights

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  • Erin Daniels

    Hello Zendesk,

    Is there a way to make some of our agents admins over only certain categories in our help center? 

    We have some team members who oversee our internal articles and others who oversee our external articles.  We are exploring ways to ensure internal agents don't edit or publish external articles without limiting their admin permissions for the internal help center.

    Thank you!


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