Changing the default group for your account or a team member

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  • Anna Valdez

    Thank you for posting this!

  • Kaitlyn Mace

    This article is outdated. You have the change the team member's default group from their profile in Support, not Admin Center.

    Click path: Admin Center > Team > Team members > Click team member's name > Click Manage in Support (top right corner) > New window opens in Support where you can edit the default group

  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks, Kaitlyn Mace!

    We will update the article to specify that you need to open the profile in Support to change the default group. 


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