Disabling and enabling rich content in incoming emails

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  • Sujitha Pasupuleti

    Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky. 

  • Julio R.
    Zendesk Customer Care
    Hi Sujitha,
    I have created a ticket to have closer look into your question. I will be contacting you very soon.
  • Ellen

    I have disabled rich content but the emails are still coming up not as plain text, have attached an example

  • Fellipe M.
    Zendesk Customer Care
    Hi Ellen,
    For your request, it's better to investigate with a Support ticket. I've opened one on your behalf, you should have received an email about it.

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