Configuring the Web Widget for messaging

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40 Comments

  • Diego Ocampo

    Hi @... thank you for your answer. All clear. You are right about color modifications, not sure why I mentioned that one. I guess for me it would be most important to be able to set the offset, the chat button size, and maybe to optionally round the chat button corners.

    I'll look forward for updates. I have also the same question as @..., is there a single page or blog where we can be informed of what updates are being rolled out to messaging?

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  • Miranda Burford
    Zendesk Product Manager

    Hi @...,

    I'll log your contact details in our system so that you'll get notified when we release authentication for messaging.  I'd also recommend that you submit your feature request via Productboard here.  We will also write up an announcement post within our Help Center so please keep an eye on this section.

    Thanks,

    - Miranda.

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  • Michael Kim

    Hello everyone.

    Do you have any plans to customize the style in more detail? For example, the shape, the text color and the icon of the launcher, and the rounded corners of the widget. I hate angled squares so much. What does our site look like to you?

    I prefer the following styles.

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  • Miranda Burford
    Zendesk Product Manager

    Hi Michael Kim,

    Thanks for your feedback!

    Do you have any plans to customize the style in more detail? For example, the shape, the text color and the icon of the launcher, and the rounded corners of the widget. I hate angled squares so much. What does our site look like to you?

    Yes, we definitely have plans to introduce more flexible customisations over time.  We'll be introducing a new circle launcher shape within the next couple of months.  We are also considering support for custom launcher icons and rounded corners in the future.

    Hope this helps!

    - Miranda.

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  • Miranda Burford
    Zendesk Product Manager

    Hi Diego Ocampo,

    Thanks for the additional information.  I'll be sure to log that feedback on our side for future consideration.

    In terms of keeping up-to-date with messaging, I'd recommend that you submit any of your feature requests via Productboard here.  We also write up announcement posts within our Help Center for new features so please keep an eye on this section.

    Hope this helps!

    - Miranda.

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  • Miranda Burford
    Zendesk Product Manager

    Hi Michael Smith,

    Good news!  We do have plans to support the custom launcher option where you'll be able to make use of our existing open & close APIs, as well an unread messages API.  This is currently planned on the roadmap and you should expect to see these features land over the next 2-3 months.

    Thanks,

    - Miranda.

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  • Ian Morgan

    Hi. I have the new Web Widget setup with flow builder and it works quite well in our use case. However, if the customer wants to connect to a human the ability to add an attachment is not there? I have a form using FlowBuilder that the customer fills in before connecting but no option to add an attachment. I have looked on your help pages but with confusion between Chat setup and Live chat via AnswerBot and Flowbuilder setup I can't see any way to include the option to add an attachment. I have it enabled in the Chat Settings. All documents say it is added as standard.

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  • Miranda Burford
    Zendesk Product Manager

    Hi @...,

    Thanks for your message and good timing!  We are very close to supporting end user file & image uploads within the messaging Web Widget.  This is planned for release in the next couple of weeks.

    - Miranda.

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  • Ian Morgan

     Hi @...

    Thank you for your reply. That is good to know. I thought I was missing something. I look forward to the update.

    Ian

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  • RelayPay

    Hi, 

    Is there a way for us to customize the following under the web widget?

    - Font, font size and color 

    - Chat window size

    - Favicon or avatar of both customer and agent 

    Would truly appreciate your immediate response, thanks! 

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