Using the Google Play integration

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7 Comments

  • Jacob Christensen
    Community Moderator

    Is there any warning before submitting a text that breaches the character limit?

    0
  • Jacob Christensen
    Community Moderator

    @... You should be able to see that from the side-bar app that is shown on these tickets.

    0
  • Qin Brian

    How can I separate Google Play or AppStore rating into 1star, 2 star,3 star, 4 star, 5 star in Zendesk dashboard?

    0
  • Jacob Christensen
    Community Moderator

    Hi Qin Peng,

    You can create a custom field, or simply add tags, and have a trigger for each star reverie add that field value (or tag). You can use a condition for the subject containing the star ratings, at ticket creation. Hope that makes sense.

    0
  • Alina R

    Hello, 

    Is there a way to set up a trigger with auto response to negative reviews? We tried action ''email user'' ''current user'' but it's not working because, of course, there's no email. 

    Thanks in advance for your advice!

    0
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Hi @...

    There is a workaround (it is not recommended, but can be used with caution). 

    Andrei Kamarouski
    Zendesk ExpertPythia Co-Founder

    0
  • Alina R

    Thank you, Andrei!

    0

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