Interacting with queries

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  • Melissa Gaudette

    So it seems like once you've done an interaction and gone past the point where you can just Undo to go back, for example, I Focused, made some other changes, then saved and closed the Query, you can then never undo your interaction, and have to completely rebuild that Query?

  • Rob Stack
    Zendesk Documentation Team

    Hi Melissa, while the query is still open, you can indeed undo to go back, but once you save it, the undo history is no longer stored.
    If you'd like to see this work differently, please open a feedback request at Thanks!

  • Liene Verzemnieks

    I seem to be having the same issue as a few other people here: after I use Decompose on a Query on a Dashboard, how do I make this "Actions: Initial > Decompose" line go away (the default view)?

    There was previously no line between "Agent public/internal comments" and the legend with the dot colors.

  • Elaine
    Zendesk Customer Care

    Hi Liene,

    I'll need to take a closer look into your dashboard so I can properly provide you a better resolution for your concern. I've gone ahead and created a ticket on your behalf so I can take a look at the dashboard for you. Looking forward to hearing from you. Cheers! :)

  • Clara Popov

    I'm having trouble with my queries when I'm trying to use both Decompose and Drill In. 

    When I decompose one set of metrics, I then try to Drill In the results, however, it's not opening up any new window. 

    When I Drill In to the original data, it works fine, it's only when I attempt to decompose and drill in afterwards. Does it not work that way? 

  • Sabra
    Zendesk Customer Care

    Hey @...! In order to troubleshoot your issues, I'd like to take a closer look at your specific query, so I've opened a ticket on your behalf. 

  • Dean

    Does the decompose function still work in dashboards? We've been able to decompose right in the dashboard before, but now only the drill-in function is available even though I have the "allow decompose" option checked in the query settings. 

  • Gab Guinto
    Zendesk Customer Care

    Hi Dinara,

    Yes, you should still be able to use Decompose in dashboards. If Allow decompose is already selected in Interactions, then it's possible that Decompose type is set to none. Just head over to Chart configuration → Decompose type → and select any of the other values.

    You should then see the option Decompose values in your reports.

  • Dean

    Hi, Gab!

    Thank you for your answer. Unfortunately, it did not help. :( I tried both choosing all attributes and selected ones but it does not allow me to decompose in my dashboard. I have "Drill in" and "Copy" options only. Any other tips that may help?


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