Viewing article revisions and restoring a previous version

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9 Comments

  • Sarah Nicholaev

    Hey Everyone! This update is great and I know a lot of hard work went into making this available. 

    I was wondering if you had any plans to take this a step further and allow for writers to make updates to an existing, published article but not publish those updates until they're ready to. For example, let's say we have a product and an article that shows customers how to do something with that product. Changes are made to the product, but not released to the public yet. We want to be able to update the article but not publish it until the product updates are released. 

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  • Erik Norman

    I bumped into this thread, since I'm researching how to write different support articles for various product versions.

    Context:
    we are soon releasing v2 of our product/service, and we'd like to change all relevant articles to reflect the new features, and "switch over" to the new versions of the support/KB articles once the new product/service version is released.

    How would I approach that?

     

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  • Louise Stolborg Vuorela

    Hi!

     

    Is restoring an older version compatible with content blocks?

    I tried with a draft i was working on, and it seems all the content blocks just disappeared.

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  • Roxelle Garrovillo
    Zendesk Customer Care

    Hi Louise,

    Thanks for bringing this up. I have created a support ticket so we can further investigate this. Please expect an email shortly. 

    Thank you!
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  • James Casserly

    1. Need to be able to compare between chosen versions of an article. It does not greatly help if user can only view changes to the previous version. We need to pass to translation a change register over a wider period of time.

    2. If possible please allow versions to be labeled. This so that instructions can be labeled to the same version of a software package.

    Point 1 is what has prevented us for years from using help centre.

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  • Jenia Zelenska

    Is there a way to fetch article revisions through API?

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  • Dave Dyson
    Zendesk Community Manager
    Hi James, 
     
    For visibility to our product team and to allow other users to upvote your idea and add comments, would you mind posting this to the Feedback - Help Center (Guide) topic in our community forums, using the Product Feedback Post Template? Thanks!  
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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Erik Norman,

    If you're looking to flip the switch on portions of your articles, you can use the new(er) Content Blocks feature perhaps? If you're looking to replace all articles, you'll likely want to draft and save your new articles but not publish and then bulk update them to publish and bulk update the older versions to unpublish them.

    Just keep in mind, if your customers are subscribed to sections on your Guide, they will get a stream of emails - one for each new published article. Edits don't send an email (as far as I know) but you can make a comment on the article if activated and if the customer is subscribed to comments, they'll get the email.

    Hope this helps!

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  • Dane
    Zendesk Engineering
    Hi Jenia,
     
    Upon checking, it's not possible due to the limited parameters available in the article APIs.
    0

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