Inserting videos in articles and content blocks

Return to top

47 Comments

  • Lisa Sedlak

    If your video is hosted on a non-supported service, use the article source code editor to add the video’s embed code to insert the video.

    This link does not show how to embed with code.

    5
  • Pulkit Pandey
    Community Moderator
    Zendesk Luminary

    Hi Megan Ellis

    Can you please, ask the user to make allow to display the 3rd party content over the Gmail inbox or in Thunderbird, for the email address you are using

    Thanks
    Pulkit

    1
  • Ashley Krämer

    Hi there! I'm getting an error when trying to upload a youtube link. The error says 

    "The pasted link does not match any of our supported providers."
     
    Here is the link I'm trying to use
     
     
    Thanks so much!
    1
  • Pulkit Pandey
    Community Moderator
    Zendesk Luminary

    Hi Mikell Beechinor

    Please, add the below CSS at the bottom of your style.css

    iframe {
    width:100%;
    }

    Let me know if it solves your issue

    Thanks
    Pulkit

    1
  • Ron de Vries

    Hi Dane

    Any idea when the MS Stream (on Sharepoint) will be supported? As that replaces the MS Stream (Classic) - which is supported. 

    1
  • F. Keijmes

    Dear all, I just noticed that this article has been updated, now including Microsoft Stream as one of the video platforms which Zendesk supports.

    There seems to be no further info around this within Zendesk.
    Microsoft though has indicated their Strategy shift for Stream, from Stream (Classic) to Stream (on SharePoint). I have to assume that the support from Zendesk for Stream is based on the new Stream (on SharePoint) and not Stream (Classic)? Can this be confirmed?
    Zendesk Guide articles still don't include a visual support message to support Stream, nor can a link from Stream (Mainly a MS SharePoint link) be included. Only the iFrame embedment is working, although its not clear how the permissions work from MS to ZD, as we have an online MS O365 setup, but as far as I know we don't allow to share links externally.
    The Stream link in ZD Guide article works for me, but that probably only because I have access to it as an employee of our MS O265 tenant.


    Is there more info about this new feature including what the possibilities are as well as how to manage it? 
    Many thanks!

    1
  • Brandon Frei

    Alex,

    I think you were confused about my comment above. I am saying that the YouTube video is not showing up in our help center articles anymore. The link is correct and has "watch" and not "shorts" in the URL. On Monday 5/23 the only browser that was working was Chrome, but it was only working for me as an Admin. Now even chrome is not displaying the videos along with every other browser I have tried. Is there a known issue with this?

    1
  • Brandon Frei

    When end users look at one of our help center articles with a YouTube link, the video is not showing up. When I am signed in as a Guide Admin and using Google chrome, it works. All other browsers are failing to show the YouTube video though. I have tried Brave, Edge, Firefox, and they all fail. The end user is also not seeing it with chrome. 

    0
  • Mats Håkansson

    Hi Dave, Many thanks for your quick response. Yes that was exactly what I needed to know

    Best regards

    Mats

    0
  • Moovila Guide

    This worked. Thanks so much, Pulkit!

     

    0
  • Moovila Guide

    Hello!

    I've updated video content in several articles using the embed feature for Youtube videos. The videos appear to be the correct size in the WYSYWIG, but are displaying in a much smaller format on the live site. There are many other videos on the site displaying correctly, so I don't think it's a site-wide setting. I've tried embedding the video using the button on the WYSIWYG and by inserting the embed code into the HTML. I've included shots of the code, the preview in the WYSIWYG and the actual display on the site. Any insight would be much appreciated.

    Thanks!
    Mikell

    0
  • Sara Pearson

    Does the link have to be a direct file link? 

    0
  • zach.prasser

    Can you insert a GIF into a public reply to a customer? 

    0
  • Mats Håkansson

    Hi,

    Is there any possibility to have the video at the end of that article instead of the top?

     

    Best regards,

    Mats

    0
  • Keli Denham

    It seems that when embedding a BrightCove video, you have to use the full URL. If you try to use the shortened URL, you get an error.  Am I missing something?  It's been a pain to have to go back and find the full URLs for all the videos that I want to embed!  (NOTE: if you just want to hyperlink to the video, the shortened URL works fine.  Just not for embedding the video)

    0
  • Pulkit Pandey
    Community Moderator
    Zendesk Luminary

    Hey Amanda Audze

    Please remove the embedded code from the each article where those videos are attached which is no longer in use

    Thanks
    Pulkit
    Team Diziana

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Oren Ben-Ami 

    This is something that is not native and would need custom coding. As a suggestion, you can use a Vimeo video and use the custom code to Start playback at a specific timecode.

    I hope that helps!
     
    0
  • Bri Fitzgerald
    Zendesk Customer Care
    Hey Rich! Youtube doesn't have a responsive embed code, so you'll need to rely on custom coding to resolve this issue; which we are unable to provide support for. However, there is an older community post, Resize Youtube Video in Article, in which a workaround is shared, involving the use of custom CSS and HTML. I tested this workaround in my test account, and can confirm that it still works. One thing of note from my test is that in the article editor, the video appeared pretty small. But when I previewed the article on my Help Center, the embedded video was in-fact responsive, expanding and contacting to fit the browser window.
    0
  • Pulkit Pandey
    Community Moderator
    Zendesk Luminary

    Hi Javier,

    You can add the missing attributes with the help of Javascript, please follow the below steps to add it

    1. Add a new class called “videoattr” on your video tag which you are using to embed video .

    As shown below

    2. Now add the below script at the bottom of your script.js file

    var i;
    var videosAttr = document.querySelectorAll(“.videoattr”) ;
    for(i=0; I<= videosAttr.length;i++) {
    videosAttr[i].setAttribute(“controlslist”, “no download”);
    }
    Let me know if it solves your issue

    Thanks
    Pulkit

    0
  • Alex Robinson
    Zendesk Customer Care
    Hi there Ashley,

    Yes Patrick is right! For this to work, kindly replace the word "shorts/" with "watch?v=" in the URL.

    If needed, feel free to chat with Support directly through our messaging widget, we'll be happy to assist you further!

    All the best,

    Alex
    0
  • Pulkit Pandey
    Community Moderator
    Zendesk Luminary

    Hi Vemmal-N

    Can you please share the url of the article where you are implementing the video part

    Thanks

    0
  • Alex Robinson
    Zendesk Customer Care
    Hi Brandon,
     
    Apologies for missing your message there! Upon checking, I see no known issue and am unable to replicate the behaviour, see a test in the attachment.
     
    I wonder if this is related to the video itself. All videos that are applied to Guide articles must be publicly available on the video hosting site such as Youtube, see this article. Can you ensure it is the case?
     
    If so, could you kindly reach out to Support through our messaging widget directly? We'll happily do a deep dive into this for you.
     
    Enjoy your Friday,
     
    Alex
     
    0
  • Patrick

    Ashley Krämer You need to replace "shorts" with "watch" in the URL, then you can use it with the "Add Video" button when editing articles: https://www.youtube.com/watch?v=FH4pFP0ee7A

    0
  • Oren Ben-Ami

    I tried embedding a YouTube video with "Start at 8:55" for example, and it pastes in fine, but when the article is published, it is ignored and removed - it just starts at the start of the video. Is there a way to start at a certain point?

    0
  • Paolo
    Zendesk Engineering
    Hi Mark,
     
    This would require further troubleshooting and we would need to see how the videos were embedded. That said, I highly suggest reaching out to our Support Team and sharing as much information as possible. For reference, here is how you can open a ticket Contacting Zendesk Customer Support.
     
    Thanks!
     
    Best,
    0
  • Mark Levenstein

    Any ideas why if I embed 2 Vimeo videos in an article only the second one displays?  (It's not an issue with the 1st video because if I reverse the order, still only the second one displays. Inspecting the page with devtools shows that zd completely skipped the first video, didn't even try to insert it - there is no coding for it at all.)

     

     

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Javier,

    I'd recommend taking a look at this article which goes over editing your Guide theme.
     
    Customizing your Help Center 
     
    I hope this helps!
    0
  • Victoria Beard

    Is there an option to add a video that does not give users the ability to "share" or copy the link? We want to be able to provide videos within the articles, but do not want anyone to be able to distribute them.

    0
  • Pulkit Pandey
    Community Moderator
    Zendesk Luminary

    Hi Vemmal N

    Sorry for the late replay :)

    Please add a new class to your iframe called "videos" and then add the below CSS at the end of your style.css file 

    .videos {
    border-radius: 5px;
      box-shadow: rgb(0 0 0 / 25%) 0px 14px 28px, rgb(0 0 0 / 22%) 0px 10px 10px;
    }

     

    Let me know if it solves your issue

    Thanks 

    Pulkit 

    Team Diziana

    0

Please sign in to leave a comment.

Powered by Zendesk