Explore recipe: Reporting on successful and unsuccessful callbacks

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  • Ricardo Pinto
    Zendesk Digital Resources Team

    Hello @.... You are right. The article was outdated. I made some changes to the article. Let me know if you have any questions.

  • Matthew Taylor

    Great thank you Ricardo!

  • Robert R.

    @..., how would I measure the time it takes to return a callback request within Zendesk Expore in the Talk dataset?

  • Eric Gao
    Zendesk Customer Care

    Hi Robert,

    At this moment there is not a default metric that can report on the callback wait time in Explore. That said, we are actively looking into ways to expand on the Talk dataset and hoping to incorporate additional metrics and attributes in future updates.

    Warm Regards,

    Eric G. Gao | Technical Support Architect | Zendesk


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