Explore recipe: Analyzing Answer Bot activity

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6 Comments

  • Taylor Pasquariello

    When will this be available for the Flow Builder dataset? We use AnswerBot Messaging (FlowBuilder) only, and would like to analyze which FAQ 'bubbles' are used most frequently. Thank you!

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  • Daniel Aron
    Zendesk Product Manager

    Hi Taylor, can you help clarify what you meant by "FAQ bubbles"? Are these the quick reply option buttons sent with bot messages? If so we are planning to add this to the Flow Builder Explore dashboard and dataset by early Q2.

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  • Taylor Pasquariello

    Yes correct - and oh that is great news. The article link you sent - should I follow it in order to get updates on that rollout in Q2?

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  • Daniel Aron
    Zendesk Product Manager

    Yes we will update that article as we roll out changes to the Flow Builder dataset and dashboard. 

    0
  • sarah aasland

    Daniel Aron Is it possible to report on or access a list of the free-text messages that an end-user sends/asks Answer Bot?

    We would like to know what questions that answer bot had trouble answering or suggesting articles for so we can write articles that answer questions people are already asking

    1
  • 729Solutions
    Community Moderator
    The Humblident Award - 2021

    Hi sarah aasland

    The answer enquiry attribute in the Answer Bot data set should give you this information:

    Hope this helps!

    Brandon

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