Using APIs to configure Answer Bot in Web Widget (Classic)

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  • Justin

    @... The video linked under Updating the appearance of Answer Bot is not there. The web widget resources link near the top also leads to a dead link. 

  • Aimee Spanier
    Zendesk Documentation Team

    Thanks for catching those, Justin! I've fixed the resource link and removed the video until I can track down a working version of it.

  • Jimmy

    not having any luck with that snippet of code. (filtering articles using labels). I'd like a specific article to be recommended when the keywords "return, refunds" etc are used. 


  • Tony
    Hi there!
    This is Tony from Zendesk.
    The code you are using right now should attach contextual data when submitting a user query, as you can see here.
    I believe you are looking for something that will enhance the contextual help provided by the web widget, then I think you should use this option and integrate it in your site.
  • Stephanie Knuteson

    I am trying to locate in HTML where the " widget script is loaded" so that i can remove the "Bot" language. I want to just want to remove the highlighted language nothing else. I have looked through ever page and can not find the web widget info listed anywhere.


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