Using structured messages in Zendesk Chat

Return to top


  • Anton M.

    Is it supported in Chat SDK v2 ? 

  • Juraj Jarmek

    Hello there,

    Please note that Structured messages are not supported int Chat SDKs with an exception:

    • There are two types of quick selection features on the Chat backend: Shortcuts and Quick Replies.
    • Both Chat v1 and Chat v2 support Shortcuts (Chat v2 as of v2.2.0/v2.7.0 on Android/iOS).
    • Quick Replies is a newer type of structured message. We never supported Quick Replies on any of the versions, including v1.

    Hope that helps!

  • Greylin Reyes

    Hola como me comunico con ello diretamebte

  • Beto
    Zendesk Customer Care

    ¡Hola Greylin, muchas gracias por tu pregunta!

    Si desea contactar directamente con Zendesk, puede hacerlo siguiendo este artículo: Contactar con atención al cliente de Zendesk. Puede tener un Chat instantáneo con nosotros, o una conversación asincrónica si lo prefiere.

    ¡Espero que esto haya sido de ayuda!

  • Jonathan Farache

    can we see an example of how this works with the `zE("...")` API? 

    unclear from the docs here how to send structured messages with zE

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Jona! The wrapper that you're referring to is related to our classic web widget API, which is different than what is being discussed here. To use structured messages, you need to be using the Chat Conversations API or Sunshine Conversations, both of which require more infrastructure than the web widget API allows for. You can read more about them here:


Please sign in to leave a comment.

Powered by Zendesk