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  • Reed

    So, just to be clear / confirm, there is no mobile-texting-to-helpdesk solution possible or available within the Zendesk ecosystem when conforming to the Zendesk HIPAA compliance requirements as stated here, correct? ( Eg. as described here:

  • Sabra
    Zendesk Customer Care

    Hey Reed! As stated in the article, at this time, the native Zendesk SMS and Text functionality is not covered by the BAA. Third-party integrations may be available that meet your compliance needs. 


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