Managing custom roles

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  • Arezoo Khadem


    I was wondering if there is a way to change the default support email. For example instead of support@"company name", we would like to have our customized email address. Is that doable, is that consume a new agent seat?

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Arezoo, are you referring to the email address your customers will be sending their requests to? If so, that does not consume an agent seat, you just have to add the customized email address by following instructions here: 

    Once you have added the support address, you can change the default address by clicking on the default button like in the screenshot below. Thanks!


  • Zubaida Hariri

    i need to contact with zendesk customer care representative regarding subscribing an app


  • Anne Ronalter
    Zendesk Customer Care
    Hello Zubaida,

    I have created a ticket and reached out to you via Email so that we can get more details from you in regards to an App subscription.

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