Viewing your ticket fields

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2 Comments

  • Rob Roper - TKI

    Is there a way to manually set the order that the fields will show on the front end? For example - we currently created a new custom field and it is correctly showing on the new request page that our users get to from the Submit a Ticket link in our Guide. The field is at the bottom of the page and we would like to move it closer to the top but we didn’t see how we could set the order of the fields. Thanks! 

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  • Thomas Verschoren
    Community Moderator

    Hey,

    This article might help you: https://support.zendesk.com/hc/en-us/articles/231864467

    You can reorder ticket fields on all Support plans by navigating to Admin () > Manage > Ticket Forms. On this page, change the order that ticket fields are displayed on ticket forms, by clicking on any field and manually drag it to the desired position on the form.

     

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