Allowing Zendesk to send email on behalf of your email domain

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  • Support

    could you please also link in other domains ? many thanks brett


  • Brett Bowser
    Zendesk Community Manager
    Hey Support,
    Can you share the email provider you use? That would help narrow down the instructions you need to remove the email forwarding.
    Let me know!
  • Neda Kelly

    Hey Support,

    We're looking at a way to use email addresses as our sender address without it becoming one of our standard support addresses in Zendesk. Is there a way to do this?

    Thanks in advance!

  • henrik

    You should update this part of the documentation:
    Having multiple SPF records will invalidate the SPF configuration for the domain. The part from Zendesk MUST be merged with the existing SPF record.

    If you've already set up an SPF record for another purpose, you can simply add a reference to Zendesk to it. The SPF specification requires that you only have one SPF record on your domain. If you have multiple records, it may cause issues, and cause rejections of your email.

    For example, instead of having two separate records, such as v=spf1 ~all and v=spf1 ~all, you can combine them into one, like this:


  • henrik

    Years ago, Zendesk customers were asked to create a collection of new hostnames as preparation for migrating to Amazon SES I think.


    What happened to those migration plans? Can we delete those records again ?

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Neda,
    As of the moment, there's no out of the box way to do this. The only way to choose an address is by using the select an address app (this option still required you to add your email address as a support address in Zendesk) or setting received at address via API tickets.
    From our API documentation, the "recipient" parameter defines the email address where the notifications for a ticket come from. Essentially, it is the outbound email address.

    With that, you can simply add the "recipient" parameter to your POST request to create a ticket. Please see the sample payload below.
    "ticket": {
    "subject":"Test Subject Recipient",
    "comment": {
    "public": true,
    "html_body": "Hello there, this is a test!"
    I hope this helps you out. Thank you!
  • Kristie Sweeney
    Zendesk Documentation Team

    henrik Thank you for the call out in the documentation! I am working with the engineering team to update that section of the article.


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