Editing the code for your live help center theme

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  • ConnectPOS Support

    hi, i can't see Edit Code when i customize the copy theme. Please guide me

  • Brett Bowser
    Zendesk Community Manager

    Hey Connect,

    Can you make sure you're subscribed to at least Guide Professional or Enterprise? The edit code option will only be available if you're on one of those plan levels. Otherwise, you'll need to upgrade to customize your Guide theme.

    Keep me posted!

  • Jared

    We have an issue where category icons are huge! Are you saying we have to upgrade our Zendesk plan to correctly size an SVG by hand in your templating system?

  • Gab Guinto
    Zendesk Customer Care

    Hi Jared,

    You're right, I'm afraid that's the case. You'll need to be subscribed to the Professional/Enterprise plan to have access to the templates of the pages, and make customizations/adjustments to the page elements.

  • Tech Support

    How do I disable the Social Media icons under an article I created in guide?

  • Dave Dyson
    Zendesk Community Manager
    Look for the "Social sharing" options here: Hiding and showing elements in your Copenhagen standard theme

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