Showing the customer context panel by default in the ticket interface (standard agent interface)

Return to top

3 Comments

  • Andreas Falklund

    Hello, im having issues finding this actual setting in the admin mode.

    I can find my way to Team > team members, but from here, i cannot find the Default to Customer Context setting?

     

    Please advice!

    Regards - Andreas

    1
  • Beau P.
    Zendesk Customer Care

    Hello Andreas,

    The instructions listed apply to the standard agent interface. If you're not seeing the settings as indicated, your account is likely on Agent Workspace. You can check this by navigating to Admin>Settings>Agents and confirming if the "Enable Agent Workspace" option is checked.

    If so, see Viewing customer context in the Zendesk Agent Workspace for instructions pertinent to your configuration type: https://support.zendesk.com/hc/en-us/articles/360001851187#topic_ehg_1qz_vkb

    Beau | Customer Advocate

    Ask our Zendesk Community

    0
  • Óskar Ómarsson

    We are missing this option for Zendesk Agent Workspace and we really need to be able to have this open by default.

    Are there any known workarounds for this?

    Regards
    Oskar

    0

Please sign in to leave a comment.

Powered by Zendesk