Showing the customer context panel by default in the ticket interface (standard agent interface)

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  • Andreas Falklund

    Hello, im having issues finding this actual setting in the admin mode.

    I can find my way to Team > team members, but from here, i cannot find the Default to Customer Context setting?


    Please advice!

    Regards - Andreas

  • Beau P.
    Zendesk Customer Care

    Hello Andreas,

    The instructions listed apply to the standard agent interface. If you're not seeing the settings as indicated, your account is likely on Agent Workspace. You can check this by navigating to Admin>Settings>Agents and confirming if the "Enable Agent Workspace" option is checked.

    If so, see Viewing customer context in the Zendesk Agent Workspace for instructions pertinent to your configuration type:

    Beau | Customer Advocate

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