There are several keyboard shortcuts you can use to navigate Zendesk Support and manage tickets. Keyboard shortcuts are turned off by each individual user. There is no global option.
- Click your profile icon in the upper-right corner of the page header, then select
If omnichannel routing is activated, click your profile icon and select Help > Keyboard shortcuts.
A list of keyboard shortcuts appears. You can also click Download as a PDF to open a PDF file of the shortcuts.
- Open the keyboard shortcuts list using the instructions above.
- At the bottom left of the keyboard shortcuts list, uncheck Enable keyboard shortcuts.
- Click anywhere outside the list to close the keyboard shortcuts window. Your settings will automatically be saved.