About Answer Bot resolutions (Legacy Support and Support Suite plans)

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  • Lila Kingsley

    What is the pricing for legacy support plans (like old school "support enterprise")?  This page appears to be for suite plan customers only. 

    I believe the legacy plan pricing once was $1 per resolution.  Can you please advise and point me to the appropriate article/product add on page detailing pricing for legacy plans?

  • Jeff C
    Zendesk Customer Care

    Hello Lila,

    We'd suggest reaching out to your Account Representative for full pricing details regarding AnswerBot Resolutions for Legacy Plans not listed in here.


  • Paul Stolz

    Our customers get false resolutions on a consistent basis with this tool. My theory is that they are using an antivirus software that clicks through all links on an email, which ends up solving the case out for them before they even see the autoreply containing the suggested answers. Is there a workaround to allow the resolution language to only pop up in the article once a customer clicks on a suggestion instead of showing up in the body of the email itself?

  • Henri

    Hi, could you please detail the case of using messaging ? You only detailed for the web widget classic ? Is there a reason ?


  • Dane
    Zendesk Engineering
    Hi Henri,
    Article Recommendations resolutions through Flow Builder (i.e. on messaging channels) are not counted. Flow Builder is unmetered at the moment. This can change in future updates. 

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